Renewal Through Relationships
One of the greatest advantages of being the President of the Poudre River Public Library District Board of Trustees is that I get to meet and work with some of the finest people you'll meet anywhere. The library staff are some of the sharpest, most creative and innovative people you would ever meet. I am always impressed by their outstanding capability to keep coming up with new and innovative programs and ways to serve our customers better. My fellow Board of Trustee members are very conscious of our many responsibilities, not only to the staff but to you, our customer. All of us are working hard to earn your confidence and not lose sight of our important mission within the community. We have worked hard this year at learning who our customers are and what services they want from their library. With this year's theme of renewal, we have made great strides and have implemented many changes to position the Library District for continued growth. I am exceedingly optimistic about the future. I encourage you to send your questions or comments to the Library Board so you can help further our goal of being an integral part of the fabric of the community.
- Mike Liggett, President, Poudre River Public Library District Board of Trustees.
Renew, Refresh, Read Local
The Poudre River Public Library District chose the theme of Renew, Refresh, Read Local for 2010. The Board of Trustees and staff worked to “Renew” our connection with our customers by conducting research on how they use the library. The market analysis and customer survey told us that our customers still look to us as a primary resource for books and information in paper and electronic formats. Our customer segmentation has helped the Library District to identify opportunities to improve services to the community in preparation of a new strategic plan.
The Main Library “Refresh” project is well underway. We are excited about the possibilities that a remodel and modest expansion will provide including a larger meeting room, group and individual study rooms, an enhanced children’s area and even a cyber café. Staff also did some internal “refreshing” by changing the Library District’s organizational structure and implementing a staff website. Even though these inside projects aren’t readily visible to our customers, the new communications tool and efficiencies make our Library District better able to face the changing needs of the future and to serve you better.
The “Read Local” events showcased the wealth of authors we have in Colorado. The Autumn Authors series provided our customers the opportunity to meet some of their favorite authors. Many of the invited authors spoke about the importance of libraries and intellectual freedom in their lives. They are great advocates for libraries!
Despite the growth in digital information and the Internet, people are seeking resources available at their local libraries more so now than ever before. Use of the Poudre River Public Libraries continues to grow with significant increases in the number of items checked out and attendance. I look forward to enriching the Library’s relationship with our customers in 2011 and to building on the strengths of the library staff members who continue to provide excellent library service to the community.