Poudre River Public Library District

Library Text Alerts FAQ

What are Library Text Alerts?
Library Text Alerts is a service that allows you to receive text message notifications on your cell phone when: Terms and Conditions apply.

How do I Opt in for Library Text Alerts?
  1. Go to poudrelibraries.org and login to your account.
  2. Click on the 'Modify Personal Information' button.
  3. Scroll down and click the box to 'Opt In' to Text Alerts.
  4. Enter a 'Text Alerts Phone Number.'
  5. Submit the form.
Note: Each cell phone number can only be used once (sorry, different family members cannot use the same number for different library cards at this time).

After submitting the form you will receive a confirmation message on your phone. Reply 'YES' to the message.

When are Text Alerts sent out? How much does it cost?
Library Text Alerts is a free service offered at no charge for anyone with a Poudre River Public Library card. Text message and data charges may apply depending on your phone plan.

What type of devices will Text Alerts send messages to?
Library Text Alerts can send messages to any device that has a cellular number and is enabled to receive standard text messages.

Library Text Alerts are not available for T-Mobile users at this time. Please check the Terms and Conditions for a complete list of mobile carriers that support this service.

Will my mobile carrier charge me to receive a Text Alert?
That depends on your service provider and plan. We encourage you to check with your carrier to determine if there are additional charges.

I am not receiving the Text Alerts. What should I do?
Shortly after registering for the service you should receive a confirmation text. If you do not receive the confirmation message, return to the form and opt in again. A typo in your phone number will prevent you from receiving messages.

Some cell phone providers provide the ability to filter text messages. You may need to allow incoming messages from 82453 or 35143 short codes.

Will I continue to receive notices via email or a phone call?
Yes. If you no longer want to receive phone calls for holds pickup, please contact the library.

I Opted In, but I entered the wrong phone number. What should I do now?
Opt in again with the correct phone number. The incorrect phone number will automatically be deleted from the system.

When I Opted In, I was advised that I would receive a confirmation text message, which I did not receive. What should I do now?
Opt in again. Double check that you have entered your cell number correctly. The incorrect phone number will automatically be deleted from the system. Be sure that your message filters are set to allow messages from 82453 or 35143 short codes.

My cell number has changed. What can I do to continue to receive Library Text Alerts?
Opt in again using your new number and provider, your old number will be removed from the system.

How do I Opt Out from Library Text Alerts?
To opt out from the Library Text Alerts, send a text message with the word STOP, STOP ALL, END, QUIT, CANCEL or UNSUBSCRIBE to 82453 or 35143 from your mobile phone and we will unsubscribe you from our service. You will not receive any additional text messages via your mobile phone.

You may also opt out by logging into your patron record and updating your patron record.
  1. Go to poudrelibraries.org and login to your account.
  2. Click on the 'Modify Personal Information' button.
  3. Scroll down and uncheck the box next to 'Opt In' to Text Messaging.
  4. Submit the form.
How can I contact you to report a problem that is not listed here?
You can always email the circulation staff for assistance. Please include your email address and library barcode number.