FRCC Course Reserves
Library Homebound Services
What is it?
While transitioning to Books by Mail Service, this service provides delivery of library materials to customers who are unable to get to the library for health or physical reasons and have no one in the household who can pick-up and deliver books for the homebound person. The service can be provided on either a temporary or permanent basis. Materials are selected according to customer preferences listed on the application form, checked out, delivered, and picked up by a library staff person or community volunteer. New homebound customers will be eligible only for postage-paid mail service. Books by Mail Service will allow the homebound customer to return books by turning the address card over to show the library's address and return postage, and then putting the mailing envelope out for their postal service employee. Regular (small)-type, large-type, audio and paperback books, compact discs, DVDs, and magazines can all be delivered. Customers use their own compact disc and/or DVD players; the library district does not supply players of any kind.
What does the service cost?
The service is FREE. Delivery is provided by the library district to serve the community and Library District residents more comprehensively. Postage is paid by the Library District.
Who does the material selecting and delivering?
The Library District's Homebound Coordinator or a trained and background-checked volunteer selects materials based on the customer's preferences.
When does the delivery/mailing happen?
The Homebound Coordinator or a volunteer will deliver or mail selections to the homebound customer once per month. A new selection is delivered or mailed out once the "old" selection has been returned to the library. Each customer is assigned to a Monday or a Wednesday based on a four-week cycle. Currently, delivery to customers is available in one of three ways: 1) After initial delivery the customer is visited with new materials at the end of the normal check-out period (four weeks) and the old materials are picked up and returned to the library; OR 2) If a customer does not want materials delivered every four weeks, he or she can call in or send an email message with a specific request for materials desired and the materials will be delivered or mailed if the items can be located in the library, or a hold will be placed on the items. These materials would then be delivered or mailed out on the next Monday or Wednesday and picked up/mailed back on the normal due-date (four weeks from date of delivery or mailing); OR 3) Through the U. S. Post Office in special book bags/envelopes (Currently for our test customers).
What about fines?
When a customer applies for and receives delivery service "Homebound" status is entered in his/her library record, his/her library card is kept on file at Homebound Services, and fines will not be assessed on materials checked out and delivered/mailed to him/her. Renewals can be done only if there are no "holds" or requests from other customers for the item. The homebound customer is responsible for any lost materials or any materials damaged while in his/her possession.
How can I get this service started?
Just fill out and sign a Homebound Delivery Service application and return it to the library. The application can be obtained, and questions or comments can be addressed to the coordinator at 970-224-6183 or by sending an email message to email@example.com.